Coronavirus - Update
27/03/2020
I am pleased to be able to report that our advanced preparations continue to pay dividends. Pacer Components Ltd. is still operating at 100% capacity with 75% of the workforce equipped for and working, transparently, at home. Warehouse staff continue to operate on a rotation basis with cross trained personnel ready to step in if the need arises. Production staff are observing all hygiene procedures, social distancing and production has been split across different areas of our buildings.
We have experienced some delays to incoming goods but approximately 90% of incoming deliveries are still meeting commit dates. Carriers are still operating allowing us to meet shipment deadlines.
In some cases we have decided to ship product slightly ahead of the requirement date but we are invoicing to the commit date. This is to ensure that customers receive product in good time without payment penalties and are able to continue some level of production even in the event that the availability of carriers is reduced. In return we are asking all customers to please pay promptly to ensure that we can continue this level of service to you.
We have been notified by a small number of customers that they have closed their warehouses to incoming goods. If this is the case for you please contact your internal sales exec to avoid unnecessary shipment returns.
For those customers that have contacted us and are designated as ‘Critical Industries’ I can assure you that we are in receipt of the notifications and that our employees meet the Government’s present definition of key worker status for the purpose of supporting work that is considered essential during the Covid-19 pandemic.
Wishing you continued good health.
John Macmichael
Managing Director.
23/03/2020
At Pacer Components we are very aware that a lot of the products that we manufacture and distribute are being used in electronic and optical medical equipment. Several of our medical customers have contacted us to ensure that we are continuing to ship product. I am happy to confirm that this is the case and that medical customers have been listed as a priority.
Our production staff have been made aware of their critical importance in this difficult time and are making superlative efforts to ensure that production is not interrupted including in many cases forgoing holiday and working additional hours.
The current situation is that all customers irrespective of their own end product are being supplied and we expect this to continue. In some cases we may ship product to you earlier than your request date. This allows us to keep a constant and measured workflow with the reduced staffing levels that we have available in our warehouses due to our isolation procedures. We will endeavour to ensure that your invoices are dated according to your request date but we would ask in return that you please pay promptly.
Many staff members at Pacer were fully equipped to work from home well over 10 days ago and have been doing so since that time. We are maintaining the minimum possible staffing level in our warehouses to ensure that we can both receive and ship goods to you. In the event that our warehouse staff are affected by Covid-19 we will bring back those fully trained warehouse employees that are currently being isolated at their homes and if necessary we will bring in staff that completed voluntary cross training on our warehouse procedures over 4 weeks ago.
More complete details of our emergency continuation processes are detailed in previous notifications on our news page.
We continue to believe that we are well prepared, that we are stringently following all government guidance and that our early preparations for this situation will allow us to keep running the business until we are instructed not to.
Should you have any further questions then please contact your internal sales exec as normal.
Please be assured of our best endeavours at all times.
John Macmichael
Managing Director.